Booking and Cancellation Policy
YOU By Dr Shauna Watts
We value your time, and we also protect the time and care of our clinical team. Every appointment is reserved specifically for you, with preparation and clinical focus that begins well before you arrive.
Appointments, Cancellations and Rescheduling
We understand that life happens and plans sometimes need to change.
For this reason, we ask for a minimum of 48 hours’ notice for any appointment cancellation or reschedule.
Cancellations or reschedules with less than 48 hours’ notice will result in the forfeiture of your $90 booking deposit.
Failure to attend an appointment (non-attendance) is considered a late cancellation and will also result in forfeiture of the $90 deposit.
This policy helps ensure we can offer appointment times fairly and maintain continuity of care for all patients.
How to Contact Us
All phone calls, SMS messages and emails are attended to during business hours as shown on our website, which may vary by clinic location.
Cancellations or reschedule requests made outside business hours will be considered received at the start of the next business day, and notice periods will be calculated from that time.
We are unable to book, cancel or reschedule appointments via social media.
Late Arrival
If you arrive late to your appointment, we will always do our best to accommodate you.
However, if your arrival time means there is not enough time to safely or appropriately provide your booked service, we may need to shorten or cancel the session. In these cases, late cancellation terms will apply.
Terms of Service
YOU By Dr Shauna Watts
a. We may use your mobile number and email address to send you information and updates relating to your appointments, bookings, orders, and services.
b. You can unsubscribe from marketing communications via instructions included in each message or by contacting us directly. Essential transactional messages (e.g., appointment reminders) will still be sent.
c. To stop SMS messages, reply STOP. For help, reply HELP or contact us at: 📧 admin@youbydrshaunawatts.com.au
d. Message and data rates may apply. Message frequency may vary.
e. See our full Privacy Policy at: 🔗 youbydrshaunawatts.com.au/
Thank You
Our policies exist to support respectful, steady care for everyone.
Thank you for your understanding and for being part of the YOU By Dr Shauna Watts community.
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